ARTEVINI Resort & Winery
Operated by:
EXPANDIA HOTELS s.r.o.
Klimentská 30, 110 00 Praha 1
VAT ID: CZ 289 636 79
Dear Guests,
Welcome to ARTEVINI Resort & Winery.We wish you a pleasant stay and kindly ask you to observe the following House Rules, which are intended to ensure the safety, comfort, and enjoyment of all our guests.
1. Check-in & Check-out
- Check-in is available from 2:00 PM.
- Check-out must be completed by 11:00 AM.
- Upon arrival, guests are required to present a valid government-issued photo ID (national ID card, passport, or another accepted identity document) and complete the registration form in accordance with applicable legislation.
- Personal data is processed in accordance with applicable data protection laws.
- When accommodating a minor, the legal guardian or accompanying adult may be required to present identification for the child and documentation proving their relationship or legal authority.
- Subject to a confirmed reservation, the resort guarantees the reserved accommodation until the agreed arrival time or in accordance with the reservation conditions.
2. During Your Stay
- Guests are entitled to use their room, the resort’s public areas, and the services included in their reservation.
- Guests are expected to behave considerately towards other guests, resort staff, and resort property.
- Any defects, damage, or extraordinary incidents must be reported to Reception immediately.
- Furniture may not be moved, nor may guests interfere with the technical equipment in guest rooms or public areas without prior approval.
- Sports equipment, bicycles, or other bulky items may not be brought into guest rooms and must be stored in designated areas.
- For safety reasons, children under the age of 10 must not be left unattended in guest rooms or public areas.
3. Borrowed Equipment
- Umbrellas, irons, and ironing boards are available upon request at Reception.
- Borrowed equipment is intended solely for guests’ personal use during their stay.
- Guests are required to return borrowed items in their original condition.
- The resort reserves the right to charge for lost, damaged, or unreturned equipment.
- Additional toiletries are available free of charge upon request at Reception.
4. Visitors
- Visitors who are not registered guests may enter the accommodation area only with prior approval from Reception.
- Visitors are generally permitted in guest rooms between 7:00 AM and 10:00 PM.
- The resort reserves the right to refuse entry to anyone whose behaviour may compromise safety, public order, or public decency.
5. Bicycles
- Complimentary bicycle storage is available in designated areas.
- Bicycle racks and charging facilities for e-bikes are available.
- Guests are responsible for securing their bicycles against theft.
- Additional charges may apply for e-bike charging.Advance reservation of bicycle storage is required.
6. Quiet Hours
- Quiet hours are observed daily from 10:00 PM to 6:00 AM.
- During this time, guests are kindly requested to keep noise to a minimum in guest rooms and public areas.
- We appreciate your consideration for other guests throughout your stay.
- Any disturbance of the quiet hours should be reported to Reception.
7. Smoking Policy
- All indoor areas of the resort are strictly non-smoking.
- Smoking, including electronic cigarettes, heated tobacco products, and similar devices, is permitted only in designated outdoor areas (such as balconies or terraces where permitted).
- Smoking is not permitted in the Wellness area.
- Violation of the smoking policy may result in charges for specialised cleaning, odour removal, and temporary closure of the room, up to CZK 6,000.
8. Safety
- Before leaving the room, guests are requested to close windows, lock the room, switch off lights, and turn off unnecessary electrical appliances.
- High-power electrical appliances are not permitted in guest rooms or public areas, except for standard personal care devices (such as electric razors, chargers, or hair dryers).
- Open flames are prohibited throughout the resort except in designated areas.
- Lost property should be handed in at Reception.
- Dangerous substances, explosives, weapons, or any items posing a risk to health or safety are strictly prohibited.
9. Liability
- Guests are liable for any damage caused to resort property during their stay.
- Guests are also responsible for damage caused by their visitors or accompanying persons.
- The resort’s liability for deposited items is governed by applicable Czech law.
- The resort accepts no responsibility for vehicles or valuables left inside vehicles.
- Guest rights regarding compensation for damage are governed by the Czech Civil Code.
- A replacement fee may be charged for lost keys, key cards, or other access media.
10. Parking
- Complimentary parking is available in designated parking areas.
- Advance reservation is required.
- The resort accepts no liability for theft, loss, or damage to vehicles or their contents.
- Guests must comply with all traffic signs and staff instructions.
- Vehicles must be parked considerately so as not to obstruct other guests or suppliers.
- Additional charges may apply for charging electric vehicles.
11. Pets
- Pets are allowed only with prior agreement from the resort for a fee of 550 CZK per night per pet.
- Owners are required to keep their pets on a leash while on resort grounds.
- Pet owners are responsible for their pets’ behavior, hygiene, and any damage caused by the pet.
- Pets must not be left unattended in rooms or in common areas.
- If a pet is left alone in the room, housekeeping will not be performed. To avoid misunderstandings, please place the wooden “Do Not Clean” sign on the door if you would like your room cleaned. Cleaning takes place daily, primarily from 10:00 a.m. to 3:00 p.m., depending on the resort’s occupancy.
- Pets are not allowed in the wellness center, pool areas, or food preparation areas.
- Pets are allowed in the restaurant.
12. Wellness & Pool Areas
- Guests are required to follow the Wellness Centre Rules at all times.
- Access to public and private wellness areas is subject to applicable charges.
- Current pricing is available at Reception.
- Saunas and hot tubs operate year-round.
- The outdoor pool may be closed outside the main season.
- The wellness facilities operate without permanent supervision.
- The wellness area must not be used during thunderstorms or severe weather.
- Please contact Reception regarding access or payments.
- The entire wellness area is non-smoking.
- Guests must observe basic hygiene before entering the wellness facilities.
- Guests use the wellness facilities at their own risk and are required to follow staff instructions.
- Children under the age of 3 are not permitted. Older children may enter only under parental supervision.
- Additional information can be found in the separate Wellness Rules.
13. Winery & Wine Tastings
- Wine tastings and other events involving alcoholic beverages are intended for guests aged 18 years or older.
- Guests are expected to consume alcohol responsibly and respect other visitors.
- The resort reserves the right to refuse service to persons under the influence of alcohol or other intoxicating substances.
- Glassware, bottles, or winery equipment may not be removed without staff permission.
14. Environmental Responsibility
- ARTEVINI Resort & Winery supports environmentally responsible practices and respect for the surrounding landscape.
- Guests are kindly asked to use water and energy responsibly.
- Waste should be disposed of only in designated recycling and waste collection areas.
15. CCTV Monitoring
- Selected public areas of the resort are monitored by CCTV for the protection of persons and property.
- CCTV is operated in accordance with applicable Czech legislation and the GDPR.
- Further information regarding personal data processing is available at Reception.
16. Departure & Compliance
- Guests are required to comply with these House Rules throughout their stay.
- In the event of serious or repeated violations, disruption of public order, damage to property, or behaviour contrary to good conduct, ARTEVINI Resort & Winery reserves the right to terminate the stay without compensation for unused services.
- The resort also reserves the right to refuse future accommodation to guests whose previous stay resulted in serious breaches of these House Rules or damage to resort property.
- Complaints, suggestions, and feedback are welcomed and may be submitted through Reception.
Thank you for your cooperation. We wish you a pleasant stay at ARTEVINI Resort & Winery.
ARTEVINI Resort & Winery
